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A pure-play energy group
In 2011, Hafslund started building a 56 MW wood-powder-fired boiler at Haraldrud heating plant as a measure to phase out fossil fuels in district heating production. As part of Hafslund’s ongoing initiatives to phase out fossil energy sources, a 20 MW oil boiler at Haraldrud heating centre is being decommissioned and replaced with a 56 MW wood-powder-fired boiler. The annual pellet requirement is around 40,000 tonnes and the boiler will be in full operation in the first quarter of 2013.
New grid for heightened electricity requirements
With the population expanding by 20,000 a year and significant ongoing business development, Oslo needs more power. Hafslund Nett is therefore continuing its initiatives to expand and upgrade Oslo’s electricity grid. Raising the voltage of Oslo’s main grid to 132 kV will boost the grid’s capacity and equip it for future population growth and business development. It will also reduce the risk of outages and cut power losses in the grid equal to the annual electricity consumption of 3,500 households. The upgrading of the main grid is planned for completion in 2018.
«Dagmar» caused outages
On Boxing Day Storm Dagmar raged over the company's operating area and more than 50,000 of Hafslund Nett’s customers were affected by outages. A total of 200 people were despatched to rectify the faults, while 50 staff worked on reconnections, managing the field teams and dealing with customer enquiries at the operating centre. 12,000 customers had their power restored within an hour, while 138 customers were without power for more than 36 hours.
Major grid plans launched in Østfold
In order to secure stable electricity supplies in Østfold, in autumn 2011 Hafslund Nett tabled plans for new, reinforced power lines in the area. Licences have been applied for to lay two 132 kV lines. The power lines are planned to run through the municipalities of Rygge, Råde, Sarpsborg and Fredrikstad. The Norwegian Water Resources and Energy Directorate (NVE) is responsible for deciding on the final route, but any party may make suggestions as to choice of routes and masts. The work is planned for implementation in the period 2013–2017.
First steps towards AMS
Advanced metering systems (AMS) will play a prominent role in the energy industry for many years to come. In 2011 Hafslund launched its introductory project, which will impact all customers in the grid area. By the end of 2016 all grid customers will have had new meters installed, as the main component in advanced metering systems (AMS). AMS mean that customers no longer need to read their own meters and will always receive an accurate electricity bill. The new meters will also provide significant benefits in terms of both planning and operations for grid companies. In 2011 Hafslund launched its introductory project.
More power from Glomma
Hafslund's long-standing tradition as a producer of environmentally friendly hydropower was continued with the opening of a new run-of-river plant at Kykkelsrud in Askim in August 2011. Hafslund has more than 110 years' experience of environmentally friendly hydropower production, and the latest entry to the fold is the new power plant at Kykkelsrud in Askim. The power plant will boost Haflsund’s production capacity by 100 GWh, which corresponds to the electricity requirements of 5,000 homes. The official opening was performed on 3 August 2011 by Norwegian Minister of Petroleum and Energy Ola Borten Moe.
More environmentally friendly district heating from Haraldrud
Hafslund is continuing its work to phase out fossil energy sources in the production of district heating. In 2011 the company started work on the establishment of a 56 MW wood-powder-fired boiler at Haraldrud heating centre. As part of Hafslund’s ongoing initiatives to phase out fossil energy sources, a 20 MW oil boiler at Haraldrud heating centre is being decommissioned and replaced with a 56 MW wood-powder-fired boiler. This work was started in 2011. The annual pellet requirement is around 40,000 tonnes and the boiler will be in full operation in the first quarter of 2013.
Customer service centre of the year
Hafslund Customer Service Centre came top of the Max Marketing Mix 2011 list, earning the right to call itself «Customer Service Centre of the Year». The customer centre also became Norway’s first certified in-house customer centre. At the marketing industry’s annual Max Marketing Mix convention in November, Hafslund Customer Service Centre proudly carried off the “Customer Centre of the Year” award. One month earlier the customer centre, as Norway’s first in-house customer centre, was certified as an Approved Call Centre in accordance with statutes established by NORDMA, the Norwegian Direct Marketing Association, and NHO, the Confederation of Norwegian Enterprise.
In 2011 Hafslund implemented the Glow development programme – a continuation of Hafslund's previous talent programme. 23 employees with strong drive and specialist knowledge participated in the programme. In 2011 Hafslund implemented the development programme Glow, targeting the Group's self-starters and skilled specialists. The 23 participants attended several meetings, where key themes included innovation, communication and oratory, and strategy and business understanding. Glow concluded in March 2012 with a study trip.
Success in Frogner Park
Sunday 5 June saw Hafslund stage the second Environmental Festival for Children in Oslo’s Frogner Park. 60,000 people of all ages participated in a wide range of activities and saw an impressive collection of artists perform on stage. On 5 June Hafslund attracted 60,000 people of all ages to the environmental festival in Frogner Park – one of the world’s largest celebrations of World Environmental Day. Perfect festival weather, a wide range of activities and an impressive array of local and international artists contributed to a successful event in the name of the environment.
Dream meeting with the future
Hafslund’s Dream Meeting is a partnership between Hafslund, Vålerenga Fotball and 29 amateur clubs in greater Oslo conceived to develop children’s and youth football. In 2011, 20,000 children and young people benefited from the scheme. In 2011 the Hafslund Dream Meeting collaboration project was continued and reinforced as an important development and inspiration channel for children’s and youth football in Oslo and Akershus. Player development, club evenings, youth meetings, pre-match parties and competitions were all on the agenda. The project is a collaboration between almost 20,000 players.