“An integrated and focused energy company”
Net interest-bearing liabilities
Liabilities down and Group well equipped to ride out uncertainty in financial markets.
Greenhouse gas emissions for district heating production in Oslo
Lower greenhouse gas emissions on the back of higher share of renewable energy sources used in heat production.
EBITDA core business
Sound operational performance, however result impacted by lower power prices.
Higher hydropower production, but lower district heating production due to milder weather.
Production / Expansion and upgrading of installations providing society with more renewable energy.
Heat / Investments in district heating contributing to a better climate and environment.
Networks / Efficient operations helping to make company one of Norway’s lowest-priced grid owners.
Markets / Good customer service reflected in customer satisfaction surveys.
A pure-play energy group
In 2011, Hafslund started building a 56 MW wood-powder-fired boiler at Haraldrud heating plant as a measure to phase out fossil fuels in district heating production.
New grid for heightened electricity requirements
With the population expanding by 20,000 a year and significant ongoing business development, Oslo needs more power. Hafslund Nett is therefore continuing its initiatives to expand and upgrade Oslo’s electricity grid.
«Dagmar» caused outages
On Boxing Day Storm Dagmar raged over the company's operating area and more than 50,000 of Hafslund Nett’s customers were affected by outages.
Major grid plans launched in Østfold
In order to secure stable electricity supplies in Østfold, in autumn 2011 Hafslund Nett tabled plans for new, reinforced power lines in the area. Licences have been applied for to lay two 132 kV lines.
First steps towards AMS
Advanced metering systems (AMS) will play a prominent role in the energy industry for many years to come. In 2011 Hafslund launched its introductory project, which will impact all customers in the grid area.
More power from Glomma
Hafslund's long-standing tradition as a producer of environmentally friendly hydropower was continued with the opening of a new run-of-river plant at Kykkelsrud in Askim in August 2011.
More environmentally friendly district heating from Haraldrud
Hafslund is continuing its work to phase out fossil energy sources in the production of district heating. In 2011 the company started work on the establishment of a 56 MW wood-powder-fired boiler at Haraldrud heating centre.
Customer service centre of the year
Hafslund Customer Service Centre came top of the Max Marketing Mix 2011 list, earning the right to call itself «Customer Service Centre of the Year». The customer centre also became Norway’s first certified in-house customer centre.
In 2011 Hafslund implemented the Glow development programme – a continuation of Hafslund's previous talent programme. 23 employees with strong drive and specialist knowledge participated in the programme.
Success in Frogner Park
Sunday 5 June saw Hafslund stage the second Environmental Festival for Children in Oslo’s Frogner Park. 60,000 people of all ages participated in a wide range of activities and saw an impressive collection of artists perform on stage.
Dream meeting with the future
Hafslund’s Dream Meeting is a partnership between Hafslund, Vålerenga Fotball and 29 amateur clubs in greater Oslo conceived to develop children’s and youth football. In 2011, 20,000 children and young people benefited from the scheme.